Here’re some tips based on the kind of problems we see people often have when the door access isn’t quite working for them.
Do you have the Allthenticator app installed?
If you had it uninstalled, or maybe it’s a new phone that you have – you can download the app again here:
or
Make sure to use in Allthenticator the same email that you use on your Sandbox profile! that’s how we can link your profile to the door access.
Do you have a valid pass or membership?
If an error you’re getting says “No valid membership or pass found” – then you don’t have an active pass. You can buy one online right now on the members’ portal:
https://sandbox.portal.approach.app/
If you think there’s been a mistake – you can buy a pass to access the gym right now, and then email us at ask@sandbouldering.com.au. We’ll look into this for you and refund or restore your pass if there was an issue.
Is your bluetooth on?
Just trust us on this one, check it :) If it’s off – you’re getting weird errors like “Can’t send UNLOCK command to the door” and the like.
Is the door not showing up in the Allthenticator app at all?
If that’s the case – somehow you profile in Allthenticator is not the same as the one you have at Sandbox. The easiest way to fix this is to uninstall Allthenticator, install it again and use the correct email to log into it once again.